Streamline your experience with support, upload complete logs upon case creation to save your time spent on the phone or back and forth with support. TIP: Create your case online and upload these files to your service request before calling into support, you will be routed directly to support, bypassing customer service and significantly reduce your time on the phone: How to submit a support case online at mysonicwall.
Resolution for SonicOS 7. X This release includes significant user interface changes and many new features that are different from the SonicOS 6. The below resolution is for customers using SonicOS 7. X firmware. This release includes significant user interface changes and many new features that are different from the SonicOS 6. The below resolution is for customers using SonicOS 6. YES NO. Main Menu. Solutions Image Widgets.
Generating a Tech Support Report. In the Tech Support Report section, select any of the following report options:. Sensitive Keys - saves shared secrets, encryption, and authentication keys to the report.
List of current users - lists all currently logged in active local and remote users. Selected by default. Inactive users - lists the users with inactive sessions. Detail of users - lists additional details of user sessions, including timers, privileges, management mode if managing, group memberships, CFS policies, VPN client networks, and other information.
The Current users report checkbox must be enabled first to obtain this detailed report. Debug information in report - specifies whether the downloaded TSR is to contain debug information. Click Download Report to save the file to your system. A warning message displays. Click OK to save the file.
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